Consultants & advisors · Spain
The Support Queen
Find a consultant in Madrid for SEO, Google Ads, web and support
Looking for a consultant for the parts of your business that customers deal with? Open the listing for The Support Queen. It is the consultancy of Nia Lock, a business consultant and developer, listed under Consultants & advisors in Spain. Find what you need in the list of services: SEO, Google Ads, custom website design and development, support ticket systems, AI integrations, knowledge bases and crisis management. Custom apps, platforms and automation are listed too. Next, pick how you want to work. You can take the advice and act on it yourself, or have the work done for you. Nia's developer background means recommendations get built, with structural fixes rather than tone-only advice. Nia works remotely from Madrid with online and physical businesses worldwide.
About The Support Queen
Think of The Support Queen as a one-woman consultancy led by Nia Lock, who is both a business consultant and a developer. Her topics: SEO, Google Ads, bespoke website design and development, customer support systems, AI integrations, knowledge bases, plus crisis management.
You decide how involved you want her to be. Take her advice and carry it out yourself, or hand the job over so it gets done for you. Nia is based in Madrid, works remotely, and serves online and physical businesses all over the world.
What we found
- Organic search growth through SEO
- Paid growth with Google Ads
- Bespoke website design and development
- Ticketing systems for support
- Support powered by AI integrations
- Self-serve help and knowledge bases
- Handling disputes and crises
- Bespoke apps, platforms and automation
Compare and explore
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Common questions
- What is the scope of your work?
- Everything that faces customers: SEO, Google Ads, web design and development, bespoke apps, support systems, AI integrations, knowledge bases and crisis management.
- Is your role limited to advice, or do you also build things?
- She does both. Nia is able to build the dashboards, workflows, help centres and integrations that she recommends.
- Is AI customer support something you cover?
- Yes. AI live chat and AI ticketing deal with routine questions, then pass tricky or sensitive cases on to a person.
- What happens in a consultation?
- You talk through where support is causing pain and what a good setup would look like, and you leave with practical ideas. Any implementation can be scoped together afterwards.
- Which types of business do you take on?
- Online and physical ones alike. That ranges from a small company overwhelmed by support, to a salon or gym wanting its own custom billing or customer-retention app, up to big, established names. The work has covered PBN.LTD (a major hosting company) and SEO for Vivastreet. I'm based in Madrid and work remotely with clients worldwide.
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