Where to find your VAT and invoices
How VAT is added to your bill, where to enter your VAT number, and how to access your invoices.
Updated
Your invoice and VAT
When you pay, the price shown includes VAT only where it applies to you. The VAT amount (if any) appears on the payment page before you confirm.
Invoices are issued by Zinn Digital® Ltd (UK) and emailed to you after payment. Open /account/invoices to view and download all your invoices and credit notes as PDFs.
When VAT is charged
VAT is added based on where you are:
- UK: 20% VAT is added
- EU with a valid VAT number: no VAT is added (reverse charge)
- EU without a VAT number: VAT at your country's rate is added
- Elsewhere: no UK VAT is added
Adding your VAT number
Enter your VAT number at checkout or go to /account/billing to add or update it. If you have an EU VAT number, we check it in the VIES service. If VIES cannot confirm it when you enter it, VAT is charged and you will be told.
Questions people ask
- Where do I find my invoices?
- All your invoices and credit notes are in /account/invoices as PDFs, emailed to you after each payment.
- I have an EU VAT number—will VAT be added?
- No, if your VAT number is valid and confirmed by VIES. Enter it at checkout or in /account/billing. If VIES cannot verify it at that moment, VAT will be charged.
- What VAT rate applies to me?
- UK customers pay 20%. EU consumers pay their country's rate. EU businesses with a valid VAT number pay no VAT. No UK VAT applies elsewhere.