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Health tech · United States

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Hyro

Agentic Care Communications platform for healthcare

Hyro provides AI agents that handle patient communications and administrative workflows across phone, chat, text and other channels, serving 30 million patients

About Hyro

Screenshot of the Hyro homepage
Hyro: the homepage

Hyro's Care OnCue™ platform automates patient communications and healthcare workflows using agentic AI. It handles inbound requests like scheduling, insurance verification, and billing questions, plus outbound proactive care like appointment reminders and post-discharge follow-up. The platform integrates with major EHRs like Epic, Cerner, and athenahealth, plus contact center systems from Five9 and Genesys. It operates 24/7 across all communication channels and has processed over 300 million care interactions while maintaining healthcare compliance and patient safety guardrails.

What we found

  • 24/7 inbound call and message handling
  • Patient appointment scheduling and rescheduling
  • Insurance verification and eligibility checking
  • Prescription refill and medication management
  • Proactive outreach and appointment reminders
  • EHR integration across Epic, Cerner, and athenahealth
  • Contact center system integration with Five9 and Genesys
  • Real-time care intelligence analytics dashboard
  • Healthcare compliance and HIPAA guardrails
  • Multi-language and omnichannel communication

Pricing

Pricing model: Contact for pricing

Common questions

How does Hyro integrate with our existing EHR system?
Hyro is natively integrated with Epic, Cerner, athenahealth, and other major EHRs. The platform uses bi-directional syncs to update records and create closed data loops, ensuring your EHR delivers the highest ROI. Hyro also orchestrates multi-intent interactions across your existing data sources including EHRs, policy PDFs, and decision trees.
How does Hyro handle patient data security and compliance?
Hyro is engineered with tight healthcare protocols and uncompromising trust standards. The platform maintains complete control over answers and actions fueled by approved sources with no hallucinations, provides full explainability with agentic outputs traced back to clear reviewable data, and is governed by healthcare's strictest regulatory compliance standards embedded as fierce agentic guardrails.
What communication channels does Care OnCue™ support?
Care OnCue™ handles patient interactions across all channels including phone, chat, text, and other media. The platform provides empathetic experiences for every medium and enables patients to access services on their own terms through whatever channel they prefer, whether that's voice, SMS, or web-based chat.
How quickly can we get Hyro implemented?
Hyro enables fast time-to-value. One customer went live in under 90 days, while another saw implementation from 2 weeks to just 1 hour through Five9 partnership integration. The platform is designed for rapid deployment with minimal IT overhead and zero AI model maintenance required.

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